Il packaging secondo Bauli

Attratto dalla confezione (e dallo sconto del 50%) ho acquistato il dolce “Profiteroles You&Me” di Bauli. Quando l’ho aperto ecco la sorpresa:

Packaging Bauli - Dolce Profiterole You&Me

Dalla confezione alta circa 10cm è venuto fuori un dolcino alto forse 4-5 cm (compresi i profiteroles decorativi) e dal diametro nettamente inferiore a quello della confezione. NO COMMENT!
Ho subito scritto loro via Facebook ed il giorno dopo è arrivata questa risposta:

Ciao Alessio, ti ringraziamo per la tua segnalazione. Potresti cortesemente inviarci un messaggio di posta su questa pagina Facebook con i tuoi riferimenti (mail, indirizzo e telefono)? Avremmo piacere di farti contattare, non appena possibile, dal nostro servizio dedicato ai consumatori. Buona giornata.

Si tratta purtroppo della stessa risposta standard data a tutti (ho scoperto di non essere l’unico ad aver avuto problemi con il loro packaging), ho deciso quindi di rendere più specifica la domanda. Eccola:

Sapevo mi avreste risposto questo (è la stessa identica risposta data a tutti gli altri).
Visto che non sono l’unico ad aver notato questa cosa credo sarebbe corretto da parte vostra far sapere a tutti il perché di una scelta:
A) Anti-ecologica (Imballaggio maggiore del dovuto, maggiore volume della merce da trasportare con conseguente aumento dell’impatto ambientale);
B ) Deleteria per il prodotto (l’imballaggio non preserva a dovere il prodotto che viene sballottato all’interno dell’enorme confezione);
C) Scarsamente trasparente per il cliente (che si illude di acquistare un prodotto molto più grande.
Grazie per la disponibilità

Ad oggi, dopo 3 giorni, nessuna risposta. Aspetterò ancora un po’ e poi li contatterò in privato chiedendo una risposta pubblica. STAY TUNED!

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40 Responses to “Il packaging secondo Bauli”

  1. Andracass Says:

    Però la scelta di packaging è della ditta ed è libera. Il peso immagino ci sia comunque scritto sulla confezione. Se l’utente non lo legge…
    D’altronde, si tratta solo di una differenza di dimensione che non ne pregiudica l’utilizzo…

    P.S. Non lavoro per la Bauli, né per alcuna altra azienda che vende al pubblico

  2. Alessio Says:

    Quello che da consumatore contesto è l’apparente inutilità di un packaging che risulta essere più inquinante ed ingannevole.

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    Poi ti hanno risposto?

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